The role:

A creative and commercially minded Social Media Assistant who lives and breathes fashion. This is a brilliant opportunity for someone with 1–2 years of experience in managing social channels and influencer marketing, who is looking to grow with a brand long-term.

Supporting the day-to-day management of our social media channels, with a strong focus on content creation—filming and editing Reels, spotting trends, and asking the right questions to push things forward. A good eye for product, always thinking about how best to showcase it through content. This is a role for a true creative who combines aesthetic instinct with an analytical and strategic approach. 

Where:                        

Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work. 

When: 

Monday - Friday (37.5 hours per week)

With:    

Reporting to the Head of Marketing

Your character and skills will include:

• A marketing degree or relevant qualification. 

• A true love of fashion with a natural feel for product and storytelling. 

• A commercial mindset with an instinct for what drives engagement and sales. 

• Fluent across social media platforms, with proven ability to film, edit and produce engaging content. 

• Confident in sharing ideas, asking questions, and thinking one step ahead. 

• A team player who’s collaborative but also self-motivated. 

• Highly organised with great time management skills. 

• Comfortable building relationships internally and externally. 

• Strong written and visual communication skills. 

• A meticulous eye for detail and excellent English. 

• Confident using Excel, Outlook, Instagram, TikTok, and social media scheduling tools (e.g. Later, Planoly, Tailwind, etc.) 

Responsibilities will include:

• Create engaging and visually impactful content across TikTok, Instagram and more—especially video-first formats like Reels. 

• Work closely with the Marketing Manager to brainstorm and execute content ideas aligned with our marketing goals and seasonal campaigns. 

• Stay on the pulse of what’s trending, always thinking about how we can creatively respond with brand-relevant content. 

• Support brand photoshoots, pulling together relevant product and styling requirements. 

• Track performance metrics, report findings and use insights to optimise future posts. 

• Prepare and schedule content in Later.com; manually post Stories and Reels. 

• Manage community engagement by responding to DMs, comments and inboxes on Instagram and Facebook. 

• Support influencer gifting—identifying creators, pitching ideas, managing relationships and tracking content delivery. 

• Join regular team meetings and contribute ideas to campaigns and strategy. 

• Attend weekly 1:1s with the Marketing Manager or Head of Marketing to review priorities, performance and growth areas. 

 Deliverables: 

• Once content is signed off, regularly schedule reels and other forms of content via our scheduling tool, ensuring they are optimised for various social media platforms. 

• Documentation of trending topics, hashtags, and challenges relevant to the target audience. 

• Reports analysing the performance of content, including engagement metrics and recommendations for improvement. 

• Collaboration with the marketing team on the development and execution of content campaigns. 

Success Criteria: 

• Timely reporting to the Head of Marketing on project progress, including collaboration efforts and adherence to deadlines. 

• Consistent production of high-quality content that resonates with the target audience. 

• Increase in engagement metrics, including likes, comments, shares, and followers. 

• Positive feedback from the marketing team and wider stakeholders on the quality and effectiveness of creative content. 

• Ability to adapt quickly to changing trends and capitalise on opportunities for growth in the social media landscape. 

The role:

Reporting to our Customer Services Supervisor, you will be responsible for delivering exceptional customer service over the phone and by email, ensuring our customers receive a great shopping experience that befits our luxury brand.

Where:                        

Based at our Head Office in Great Gaddesden and our Distribution Centre in Hemel Hempstead as and when required. (office-based role)

When: 

Monday - Friday 37.5 hours per week.

Your character and skills will include:

· An ability to communicate with customers easily and effectively, with strong negotiation skills.

·        A love of dealing with people and keen to always deliver high levels of customer service whilst seizing sales opportunities.

·        Enthusiastic and passionate about the brand; confident in sharing our story with customers.

·        Highly organised with an ability to prioritise.

·        Flexible attitude with an ability to implement solutions and cope well under pressure.

·        Excellent written and verbal communication.

·        Previous experience of Customer Services systems such as Zendesk and Netsuite is preferable but not essential.

·        Computer literate with good knowledge of excel; basic knowledge of Photoshop would be an advantage.

·        Good verbal and written communication skills

·        Team player with a flexible ‘can-do’ attitude

·        Willing to work in a physically demanding environment

·        Good attention to detail with a tidy work ethic

·        Awareness and understanding of working to strict health and safety guidelines

Responsibilities will include:

Customer Service:

·        Assist with all customer queries including order enquiries, faulty goods, returns, complaints, product information and personal shopping via phones, emails (Zendesk) and live chat.

·        Resolve all queries quickly, efficiently with a satisfactory result for the customer within company standards.

·        Ensure customer feedback is promptly communicated to the appropriate channels within the business.

·        Provide support and comprehensive product information to customers representing our luxury brand.

·        Build relationships with customers, assist them with making purchasing decisions and provide them with the service expected from a luxury brand.

·        Look for cross-selling opportunities to increase individual purchase value and overall sales.

·        Always identify opportunities to enhance the customer experience and turn any dissatisfied customers into happy customers.

Web & mail order fulfilment:

·        Using your product knowledge and sales skills to introduce appropriate products to customers and confidently take their orders over the phone.

·        Check payments and orders to ensure any fraudulent activity is dealt with appropriately to protect company from any losses.

·        Produce/complete daily report of CS departmental statistics.

·        Occasional liaison with other marketplace accounts regarding deliveries eg Next, Debenhams.

·        Liaise with other teams regarding any trends or customer feedback on products.

·        Manage all customer queries regarding returns, refunds, exchanges and replacements and liaise with the Returns team

·        Ensure customer returns are converted into an exchange wherever possible.

Other duties:

·        Provide support to other departments as required, including the Marketing Web team with loading products on the website and the Distribution Centre during peak times.

The role:

Responsible for managing the day-to-day administration of our Wholesale business, you will support the development of both new and existing accounts. You will have responsibility for building strong relationships with all relevant parties and ensure the critical path for each account is always up to date.

Where:                        

Based at our Head Office in Great Gaddesden and our Distribution Centre in Hemel Hempstead as and when required (office-based role).

When: 

Monday - Friday (part-time considered - min of 30 hours per week).

With:    

Reporting to the Operations Manager, working alongside our Marketplace Executive and with regular liaison with our Ecommerce team.

Your character and skills will include:

·   Diligent, meticulous and highly organised, understanding the importance of attention to detail and completing work with accuracy and precision, committed to the completion of each task.

·        A solution provider, who sees a problem but quickly identifies and recommends appropriate solutions and actions - thinking outside the box and always using initiative.

·        Self-motivated and flexible, with the ability to manage multiple tasks and always meet key deadlines.

·        Positive and resilient, being able to remain calm under pressure enabling appropriate management of the day-to-day challenges as and when they occur.

·        Confident with sales order processing systems, good IT skills including Excel, and preferably with experience of Netsuite.

·      Strong communication skills with the ability to adapt your style as appropriate - eg liaising with third parties, colleagues, Directors etc, always demonstrating confidence and diplomacy

Responsibilities will include:

·        Responsible for the administration relating to all areas involved in our Wholesale business, from taking and creating orders through to final delivery, ensuring all key data is accurately captured and communicated.

·        Manage the critical path for multiple wholesale accounts to ensure that all deadlines are met - from raising purchase invoices, to sales orders, you will need to be able to follow and assist with seasonal orders from the moment of design conception all the way through to delivery and invoicing. All key data must be accurately captured and communicated.

·       Develop strong relationships with internal teams, working cross-departmentally on a daily basis with key departments - Buying, Merchandising, Finance, Marketing and Distribution, to successfully set up and maintain new and existing wholesale accounts and ensure service levels are met consistently.

·        Co-ordinate, prepare and participate in both internal and external wholesale meetings, both face-to-face and online eg: collate line lists, prepare imagery, organise the showroom, provide a current summary of relevant order logistics.

·        Provide daily update to Operations Manager to enable timely decisions and actions.

·        Monitor and regularly report on KPIs for Wholesale accounts, providing detailed analysis as appropriate (including sales performance, returns, inventory and reviews).

·        Develop and maintain close relationships with suppliers and wholesale accounts to ensure that order expectations and account service levels are consistently met.

·        Manage the critical path for multiple wholesale accounts to ensure that all deadlines are met - from raising purchase invoices, to sales orders, you will need to be able to follow and assist with seasonal orders from the moment of design conception all the way through to delivery and invoicing. All key data must be accurately captured and communicated.

·        Map each account and input all contact data information into NetSuite.

·        Manage and report on stock control for each category and prepare weekly account performance stats.

·        Maintain and complete key spreadsheets for wholesale accounts including line lists, sales and delivery trackers.

·        Regular auditing of all accounts to ensure we are managing them to the company standards.

·        Research new prospect accounts as and when required.

·        Support the development and implementation of new accounts as appropriate.

·        Other adhoc duties as required.