The role:

A creative and commercially minded Social Media Assistant who lives and breathes fashion. This is a brilliant opportunity for someone with 1–2 years of experience in managing social channels and influencer marketing, who is looking to grow with a brand long-term.

Supporting the day-to-day management of our social media channels, with a strong focus on content creation—filming and editing Reels, spotting trends, and asking the right questions to push things forward. A good eye for product, always thinking about how best to showcase it through content. This is a role for a true creative who combines aesthetic instinct with an analytical and strategic approach. 

Where:                        

Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work. 

When: 

Monday - Friday (37.5 hours per week)

With:    

Reporting to the Head of Marketing

Your character and skills will include:

• A marketing degree or relevant qualification. 

• A true love of fashion with a natural feel for product and storytelling. 

• A commercial mindset with an instinct for what drives engagement and sales. 

• Fluent across social media platforms, with proven ability to film, edit and produce engaging content. 

• Confident in sharing ideas, asking questions, and thinking one step ahead. 

• A team player who’s collaborative but also self-motivated. 

• Highly organised with great time management skills. 

• Comfortable building relationships internally and externally. 

• Strong written and visual communication skills. 

• A meticulous eye for detail and excellent English. 

• Confident using Excel, Outlook, Instagram, TikTok, and social media scheduling tools (e.g. Later, Planoly, Tailwind, etc.) 

Responsibilities will include:

• Create engaging and visually impactful content across TikTok, Instagram and more—especially video-first formats like Reels. 

• Work closely with the Marketing Manager to brainstorm and execute content ideas aligned with our marketing goals and seasonal campaigns. 

• Stay on the pulse of what’s trending, always thinking about how we can creatively respond with brand-relevant content. 

• Support brand photoshoots, pulling together relevant product and styling requirements. 

• Track performance metrics, report findings and use insights to optimise future posts. 

• Prepare and schedule content in Later.com; manually post Stories and Reels. 

• Manage community engagement by responding to DMs, comments and inboxes on Instagram and Facebook. 

• Support influencer gifting—identifying creators, pitching ideas, managing relationships and tracking content delivery. 

• Join regular team meetings and contribute ideas to campaigns and strategy. 

• Attend weekly 1:1s with the Marketing Manager or Head of Marketing to review priorities, performance and growth areas. 

 Deliverables: 

• Once content is signed off, regularly schedule reels and other forms of content via our scheduling tool, ensuring they are optimised for various social media platforms. 

• Documentation of trending topics, hashtags, and challenges relevant to the target audience. 

• Reports analysing the performance of content, including engagement metrics and recommendations for improvement. 

• Collaboration with the marketing team on the development and execution of content campaigns. 

Success Criteria: 

• Timely reporting to the Head of Marketing on project progress, including collaboration efforts and adherence to deadlines. 

• Consistent production of high-quality content that resonates with the target audience. 

• Increase in engagement metrics, including likes, comments, shares, and followers. 

• Positive feedback from the marketing team and wider stakeholders on the quality and effectiveness of creative content. 

• Ability to adapt quickly to changing trends and capitalise on opportunities for growth in the social media landscape. 

The role:

Reporting to our Customer Services Supervisor, you will be responsible for delivering exceptional customer service over the phone and by email, ensuring our customers receive a great shopping experience that befits our luxury brand.

Where:                        

Based at our Head Office in Great Gaddesden and our Distribution Centre in Hemel Hempstead as and when required. (office-based role)

When: 

Monday - Friday 37.5 hours per week.

Your character and skills will include:

· An ability to communicate with customers easily and effectively, with strong negotiation skills.

·        A love of dealing with people and keen to always deliver high levels of customer service whilst seizing sales opportunities.

·        Enthusiastic and passionate about the brand; confident in sharing our story with customers.

·        Highly organised with an ability to prioritise.

·        Flexible attitude with an ability to implement solutions and cope well under pressure.

·        Excellent written and verbal communication.

·        Previous experience of Customer Services systems such as Zendesk and Netsuite is preferable but not essential.

·        Computer literate with good knowledge of excel; basic knowledge of Photoshop would be an advantage.

·        Good verbal and written communication skills

·        Team player with a flexible ‘can-do’ attitude

·        Willing to work in a physically demanding environment

·        Good attention to detail with a tidy work ethic

·        Awareness and understanding of working to strict health and safety guidelines

Responsibilities will include:

Customer Service:

·        Assist with all customer queries including order enquiries, faulty goods, returns, complaints, product information and personal shopping via phones, emails (Zendesk) and live chat.

·        Resolve all queries quickly, efficiently with a satisfactory result for the customer within company standards.

·        Ensure customer feedback is promptly communicated to the appropriate channels within the business.

·        Provide support and comprehensive product information to customers representing our luxury brand.

·        Build relationships with customers, assist them with making purchasing decisions and provide them with the service expected from a luxury brand.

·        Look for cross-selling opportunities to increase individual purchase value and overall sales.

·        Always identify opportunities to enhance the customer experience and turn any dissatisfied customers into happy customers.

Web & mail order fulfilment:

·        Using your product knowledge and sales skills to introduce appropriate products to customers and confidently take their orders over the phone.

·        Check payments and orders to ensure any fraudulent activity is dealt with appropriately to protect company from any losses.

·        Produce/complete daily report of CS departmental statistics.

·        Occasional liaison with other marketplace accounts regarding deliveries eg Next, Debenhams.

·        Liaise with other teams regarding any trends or customer feedback on products.

·        Manage all customer queries regarding returns, refunds, exchanges and replacements and liaise with the Returns team

·        Ensure customer returns are converted into an exchange wherever possible.

Other duties:

·        Provide support to other departments as required, including the Marketing Web team with loading products on the website and the Distribution Centre during peak times.

The role:

The Marketing Manager will be responsible for developing and executing integrated marketing strategies to enhance brand awareness, drive sales, and support the launch of ospreylondon.com in international markets. This role requires a blend of strategic thinking, creativity, and hands-on execution, ensuring a cohesive and premium brand experience across all customer touchpoints.

Where:

Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work. We believe in dynamic interaction and sharing a lunch table.

When:

Monday - Friday 37.5 hours per week. Our team players need to be high performing and success-focused and if that means putting in some extra hours then they don’t clock off at 5.30. Likewise, we are give and take, so if you need to leave a bit earlier sometimes and are on top of that task list, we’re flexible.

With:

Our marketing team which is small (5 people) but perfectly formed and they have both experience and youth on their side. You will be reporting to the Head of Marketing.

Your character and skills will include:

· A marketing degree or relevant qualifications

· An interest in fashion with an innate understanding of brand credentials

· Strong time management and planning skills

· Social media fluency with the ability to edit video

· Commercial approach with a good understanding of brand values

· Able to work collaboratively and demonstrate initiative

· Strong relationship development skills

· Excellent presentation skills - in person and on paper

· Strong questioning, listening and analytical skills

· Accurate, with an attention to detail in their use of English

· Strong IT skills and confident in Excel

Responsibilities will include:

Retail Marketing:

· Development of individual store marketing strategies, tailored to their needs and related demographic development.

· Managing the timely creation of POS, window displays and decals, collaborating with the in-house Graphic Designer and in accordance with the Retail Marketing Calendar.

· Coordinate with retail teams to execute in-store promotions, events, and visual merchandising.

· Establish and manage relationships with retail centre management and partners working collaboratively to ensure strong brand exposure in each centre, including promotional, media campaigns and web profiles.

· Setting up a rolling call programme to check in with each centre’s marketing team (supplemented with periodic in-person visits) to ensure we’re the go-to brand for marketing opportunities.

· Ensure OSPREY LONDON is represented in each centre’s marketing activities throughout the year.

· Identifying local press opportunities for each store across social media, influencers, radio, magazines, podcasts, blogs, etc.

· Enhance the in-store shopping experience through customer engagement initiatives, such as personalised shopping assistance, styling sessions, competitions, or loyalty programs.

· Using the Critical Path Analysis (CPA) document for outlet store new product launches to ensure that:

o Key lines of store-exclusive items are identified in good time for video/photography for promotional use.

o All store centres are aware of new launches to promote on their channels.

o Create and distribute videos to ensure all store staff have sight of key features and product USPs.

Digital Marketing:

· Manage the brand's online presence, ensuring omnichannel success and an engaging experience across all digital platforms in accordance with the Digital Marketing Calendar.

· Oversee the end-to-end management of all social media platforms, including content creation, scheduling posts, engaging with followers, monitoring conversations, and analysing performance metrics to optimise engagement and drive brand awareness.

· Identifying and collaborating with relevant influencers and new channels (e.g., Pinterest, YouTube, TikTok), managing partnerships to promote the brand and products for both in-store and website success.

· Establish clear social media guidelines and TOV to maintain across all written and visual content in alignment with brand guidelines.

· Drive innovation and new practices, keep on top of the latest trends and competitor activity, and bring new partnership ideas.

· Managing the production of the company’s product imagery with external agencies, primarily for use on our e-commerce and marketplace websites.

· Overseeing the booking of timely product photography sessions that ensure we max out on the number of quality shots per session, thereby getting value for money from each one.

· Work collaboratively with the marketing executive to brief and oversee the organisation of the collation/delivery/return of products being shot in an orderly fashion.

· Frequent liaison with our Buying & Merchandising team on product sales information to manage inbound new season shipments and ensure timely launch of new products on-site.

· Own the copywriting process for all product descriptions, ensuring they are engaging, accurate, and reflective of the brand’s premium positioning.

Reporting:

• Develop and present weekly marketing performance reports, including key metrics across social media, CRM and SMS to the Head of Marketing and key stakeholders.

• Monitor and analyse the effectiveness of marketing campaigns across digital and in-store channels, providing actionable insights and recommendations.

• Prepare monthly and annual marketing performance reviews, highlighting successes, challenges, and areas for improvement.

· Weekly reporting to the Head of Marketing of previous weeks’ achievements, footfall, promotional performance, and forward plans and facilitating sign-off for promotions.

· Monthly report on all influencer activity, showing the ability to keep on top of targets and goals for products sent out, content featured, channel growth and community engagement.